International sim

[LRichardson]

I have purchased an international Aus post sim to use while I am in the UK. The card has not been working and the provider has suggested that this may be because TPG has locked the device. I have a basic no lock in contract but perhaps the phone is locked to TPG. Could you please have it unlocked if this is the case. Thus I will be able to use the phone in Europe. Regards, Loretto Richardson

[Anonymous]

Hi @LRichardson ,

Welcome to the community!

We would like to clarify what specific device(s) you are using, please note that TPG do not supply any Mobile Handset? We recommend to contact the SIM provider support to check what causing this issue.

We're able to locate your account using your given details it shows an account on a different type of service.

Cheers!