Internet down

[Kelmerrin]

Hi there,
My internet has been down since yesterday. I’ve turned the modem on and off but the light for internet is not on. I have tried calling support but was on hold for way too long.
Any suggestions would be appreciated

[Riezl]

Hi @Kelmerrin,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage on the NBN network.

Check our page Service Status for any known outages.

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : Troubleshooting no internet connection

In your case, we have identified an issue with the line, thus an NBN technician has been booked to fix this.