Internet down

[shannenalder]

Since power went out 3 days ago I have been unable to use the Internet.
I have turned it off and on and have reset it using the pin the back as told to do.
I believe the modem may have been damaged when the power cut... Power surge. I have tried everything I have been told to do with no luck

[Anonymous]

Hi @shannenalder , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community