Internet down

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Level 1a
Since power went out 3 days ago I have been unable to use the Internet.
I have turned it off and on and have reset it using the pin the back as told to do.
I believe the modem may have been damaged when the power cut... Power surge. I have tried everything I have been told to do with no luck
1 REPLY 1
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Moderator

Hi @shannenalder , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community