Internet not working 5 days

[Chigiga07]

Internet is not working. It’s been about 5 days. I’ve tried switching on/off the modem and still nothing. Tried calling technical support - no help - no answer.

[Riezl]

Hi @Chigiga07,

We're sorry to know that your service has been interrupted for 5 days now and we apologise for the inconvenience this is causing you, @Chigiga07.

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community