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Internet not working 5 days

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Chigiga07
Chigiga07 Level 1
Level 1
‎19-01-2020 12:35 PM
Internet is not working. It’s been about 5 days. I’ve tried switching on/off the modem and still nothing. Tried calling technical support - no help - no answer.
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Riezl
Moderator Moderator
Moderator
‎20-01-2020 09:55 AM

Hi @Chigiga07,

 

We're sorry to know that your service has been interrupted for 5 days now and we apologise for the inconvenience this is causing you, @Chigiga07.

 

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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