Internet not working

Tashk
Level 2
My internet was installed yesterday and it is not working all lights are green sometimes most stay green all but the signal I get 2 orange. I get connected with no internet.
2 REPLIES 2
Anonymous
Not applicable

Welcome to the community, @Tashk!

Thanks for raising this to us. For newly installed service, recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Regards,

 

 

 

 

 

My internet was installed yesterday and it is not working all lights are green sometimes most stay green all but the signal I get 2 orange. I get connected with no internet.
garythomann13
Level 6

Suggest providing more information.  Location suburb and/or postcode.