Modem delivery

tsukikocar21
Level 2
TPG sent notice that NBN Broadband was connected at my new address. Bought router two weeks after activation as no one told me I needed one for the internet to work .
The Netgear was not compatible so returned it.
Ordered one from TPG October 30th.
It is now November 9 and I have received no information regarding when to expect delivery.
I have been using my mobile (TPG) for personal hotspot and have spent $110 while waiting for the modem.
Is TPG going to reimburse my costs?

Think I should buy a modem tomorrow and forget about waiting at home for delivery.
1 REPLY 1
Shane
Moderator

Hi @tsukikocar21,

 

Let us help check the status of the modem/router delivery. Could you shoot us a PM with your details to better understand the situation and chase this with the relevant team.

 

Regards,

 

TPG sent notice that NBN Broadband was connected at my new address. Bought router two weeks after activation as no one told me I needed one for the internet to work .
The Netgear was not compatible so returned it.
Ordered one from TPG October 30th.
It is now November 9 and I have received no information regarding when to expect delivery.
I have been using my mobile (TPG) for personal hotspot and have spent $110 while waiting for the modem.
Is TPG going to reimburse my costs?

Think I should buy a modem tomorrow and forget about waiting at home for delivery.