Modem issues

Level 2
Hi, two days ago my modem lost all lights, tried a different power supply and now only the power, 2.4 G and 5 G lights are on and cannot connect to the internet.
I've tried turning the modem on and off and resetting it.

Hi @Garth1968,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection


In your case, we have identified an issue with the line, thus an NBN technician has been booked to fix this.