Welcome to the community, @farhadrashiq !
I am sad to learn that you're having issues with the service. Please send me a Private Message with your account details (Username/Customer ID together with the address on file).
Plz help here why my service is not working after you guys disconnected my service and then sold me another service or account by saying I could have my net up and running within an hour and now it is 2 days no net can someone tell me what is going on???