NBN Connection Light Flashing RED

[osullivansar]

Hi Team.
After storms this afternoon the NBN connection light has been flashing (also blinking) red.

- Checked no NBN outage in the area or to the premises
- Powered cycled NBN connection box
- Checked wall socket connections, tried a different cable
- Reset NBN connection box

It’s still currently flashing red. Any ideas for troubleshooting? Or is this something for TPG look into?

Please advise!

[Anonymous]

Hi @osullivansar ,

It seems you have performed all the troubleshooting related to the connection issues. Let me raise this to our Technical Team so we can sort this out, send me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community 

Regards,

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@osullivansar wrote:
Hi Team.
After storms this afternoon the NBN connection light has been flashing (also blinking) red.

- Checked no NBN outage in the area or to the premises
- Powered cycled NBN connection box
- Checked wall socket connections, tried a different cable
- Reset NBN connection box

It’s still currently flashing red. Any ideas for troubleshooting? Or is this something for TPG look into?

Please advise!

---

[Anonymous]

Hi @osullivansar,

I'd like to make follow up with the status of the connection, if you're still having issues with the service please update this thread.

Cheers!

Hi Team.
After storms this afternoon the NBN connection light has been flashing (also blinking) red.

- Checked no NBN outage in the area or to the premises
- Powered cycled NBN connection box
- Checked wall socket connections, tried a different cable
- Reset NBN connection box

It’s still currently flashing red. Any ideas for troubleshooting? Or is this something for TPG look into?

Please advise!