Welcome to the Community!
We've managed to locate your TPG Account using your Community details and have then tested your connection. Our tests is showing a failing status on your internet service which indicates a possible issue with the NBN lines. We have raised this issue to our Engineers for them to have NBN Co investigate the problem.
You will receive an update from our Engineering team as soon as feedback is available.
Hi @4867828 ,
Assessment usually takes 24-48hrs. We've seen that you have been in contact with our Engineering team and advised about the appointment schedule on Monday, 20 January 2020, 1:00 PM - 5:00 PM. Your attendance is needed.
Let us know should you require further assistance.