NBN Installation

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Level 1a

I have just registered for NBN at ************** Road, Shoalhaven Heads. The operator that I spoke to said that I plug the modem into my phone line, but don’t I need a black box as well? I don’t have a landline phone, NBN box or outlet that I am aware of. Please confirm that I have the necessary hardware.

2 REPLIES 2
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Moderator

Hi @karenparker17 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @karenparker17 

 

Thanks for the account details. Your NBN order was only submitted about a day ago, and I don't have any ETA to provide you at this stage. NBN orders will normally take 2-30 days to be complete and may involve an NBN technician visiting your home to complete the install. As your order progresses your will receive SMS and email updates along the way.

 

With a NBN FTTC your setup will look like the below image.

FTTC Setup.png

 

Regards,

Karl