NBN Internet dropping

[jmaj]

Internet keeps dropping out - been two days now.
I need someone to do a modem test and if it’s the modem that’s the issue , I need a new one. Working from home so this is pretty urgent thanks.

[RajenS]

Hi @jmaj 

     Looking at your account now 

Thanks 

Rajen 

[jmaj]

Thank you, is there any chance you can contact me ? Currently 1 hour 10 mins in to being on hold trying to speak with someone but no indication I’m moving through a queue or anything like that.

[RajenS]

Hi @jmaj 

Remotely I did some changes to your line, and this is going to reboot your modem,
If still dropping, please send me a PM, I will lodge to engineering Team
Thanks

[RajenS]

Hi @jmaj 

           Changes are done to your line, looks stable and good sync speed too, hopefully, it will stay like this, 

Operational Status	Up		RTX Actual Throughput	22372.0 kbps	54444.0 kbps
Service Stability	STABLE		RTX Actual Net Data Rate	22600.0 kbps	54999.0 kbps

Thanks

Rajen

[jmaj]

Thank you so much, hopefully stays like this, thanks for your help.