NBN Modem order MIA

[darkdm]

Hello TPG,

NBN Modem order MIA.  Modem ordered 30/12/22.  Have raised issue with TPG Helpdesk four times, agents advise Modem should have shipped. Agents find order stuck in shipping department limbo,  they don't seem to be able to get any traction. Agents advise will call back once the status of the order is known or under way, have not called back. What is happening to order 4385187/1?

[Anonymous · Accepted solution]

Hi @darkdm, 

Welcome to TPG Community! 

Can you please send us a private message with your TPG customer ID? We'll check on your modem order status. 

How do I private message (PM) in the community

Regards, 

Angeli
 

[darkdm]

Thanks Angeli,

The new Modem has now been received and working. Appreciate your quick response and getting this issue sorted.

[Anonymous]

Hi @darkdm ,

We are glad to know that you have received the modem and that it is now working. Should you require more assistance in the future, feel free to create a new thread here in the community.

Cheers!

Thanks Angeli,

The new Modem has now been received and working. Appreciate your quick response and getting this issue sorted.