Hi @pcmai,
Welcome to the community!
Thanks for raising this to us, for customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If you are using a WIFI connection, then you may check these links to improve your home network.
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Regards,
Hi,
My internet has stopped working for a a little over a day. I’ve noticed that the upstream light on the NBN box is flashing and the online light is off, I’m guessing this has something to do with it. I’ve waited it out to see if the situation would improve but to avail. There is also apparently no outage in my area. Please help.
