NBN box no lights

[tinto]

Hi, my NBN box stopped working last light. It is plugged into a working wall outlet, but there are no lights on at all. Has the box died?

I have lodged a fault in the TPG app but got no reply yet. Can someone please help?

[Shane]

Hi @tinto ,

Let us help check the status of the service and get to the bottom of this. Could you shoot us a PM with your details to better understand the situation and proceed with the initial investigation.

How to send a PM? 

Regards,

Hi, my NBN box stopped working last light. It is plugged into a working wall outlet, but there are no lights on at all. Has the box died?

I have lodged a fault in the TPG app but got no reply yet. Can someone please help?

[tinto]

Here is the device that is not turning on.