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NBN connection dropping out a lot

Level 1c

My internet connection is dropping out more than 10 times in like a few hours.

 

I called the technical support and got helped reset/reboot multiple times. But it happened again right after hanging up. 

Not sure what to do as I was expecting TPG to work more reliably than Telstra.

 

Here's the modern log

2019-06-04 18:21:11 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xf002548a>]
2019-06-04 18:21:11 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2019-06-04 18:21:11 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x1e9b8295>]
2019-06-04 18:21:11 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x1e9b8295>]
2019-06-04 18:21:11 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x1e9b8295]
2019-06-04 18:21:11 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="sungayepe@tpg.com.au" password=<hidden>]
2019-06-04 18:21:11 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0xf002548a]
2019-06-04 18:21:11 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2019-06-04 18:21:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-06-04 18:21:11 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.20.167>]
2019-06-04 18:21:11 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.20.167>]
2019-06-04 18:21:11 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 194.193.171.169> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 18:21:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 194.193.171.169> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 18:21:11 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 194.193.171.169> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 18:21:13 [5] VoIP: enable SIP stack due to intf(194.193.171.169) is up.
2019-06-04 18:21:13 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-06-04 18:21:13 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-06-04 18:21:13 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-06-04 18:21:13 [6] VoIP: Register to server address 172.26.0.17:5060
2019-06-04 18:21:15 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-06-04 18:21:15 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-06-04 18:21:15 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-06-04 18:33:05 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 18:36:03 [6] VoIP: can not find any account forthe incoming call
2019-06-04 18:39:00 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 18:44:55 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 18:50:50 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 18:56:45 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:02:40 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:02:40 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:04:57 [5] DHCPD: Recv DISCOVER from 68:14:01:33:78Smiley Very Happy1
2019-06-04 19:04:57 [5] DHCPD: Send OFFER with ip 192.168.1.102
2019-06-04 19:04:57 [5] DHCPD: Recv REQUEST from 68:14:01:33:78Smiley Very Happy1
2019-06-04 19:04:58 [5] DHCPD: Send ACK to 192.168.1.102
2019-06-04 19:08:35 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:14:30 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:20:25 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:26:20 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:32:15 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:32:15 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:32:58 [5] DHCPD: Recv REQUEST from F8:6F:C1:E2:75Smiley Very HappyA
2019-06-04 19:32:58 [5] DHCPD: Send ACK to 192.168.1.107
2019-06-04 19:38:10 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:44:05 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:44:37 [6] VoIP: Register to server address 172.26.0.17:5060
2019-06-04 19:44:59 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2019-06-04 19:44:59 [3] PPP: ppp3 LCP down
2019-06-04 19:44:59 [4] PPP: ppp3 LCP down
2019-06-04 19:44:59 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2019-06-04 19:45:01 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2019-06-04 19:45:01 [6] VoIP: Register to server address 172.26.0.1:5060
2019-06-04 19:45:01 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2019-06-04 19:45:01 [6] VoIP: Register to server address 172.26.0.1:5060
2019-06-04 19:45:03 [3] PPP: ppp3
2019-06-04 19:45:03 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2019-06-04 19:45:22 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000030bf)]
2019-06-04 19:45:27 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000030bf)]
2019-06-04 19:45:37 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000030bf)]
2019-06-04 19:45:57 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:45:57 [3] PPP: ppp3
2019-06-04 19:46:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000318d)]
2019-06-04 19:46:21 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000318d)]
2019-06-04 19:46:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000318d)]
2019-06-04 19:46:51 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:46:51 [3] PPP: ppp3
2019-06-04 19:47:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000325b)]
2019-06-04 19:47:15 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000325b)]
2019-06-04 19:47:25 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000325b)]
2019-06-04 19:47:45 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:47:45 [3] PPP: ppp3
2019-06-04 19:48:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003329)]
2019-06-04 19:48:09 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003329)]
2019-06-04 19:48:19 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003329)]
2019-06-04 19:48:39 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:48:39 [3] PPP: ppp3
2019-06-04 19:48:58 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000033f7)]
2019-06-04 19:49:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000033f7)]
2019-06-04 19:49:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000033f7)]
2019-06-04 19:49:33 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:49:33 [3] PPP: ppp3
2019-06-04 19:49:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000034c5)]
2019-06-04 19:49:57 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000034c5)]
2019-06-04 19:49:58 [5] System: EWAN link down
2019-06-04 19:50:06 [5] System: EWAN link up 1000 mbps
2019-06-04 19:50:07 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000034c5)]
2019-06-04 19:50:09 [5] System: EWAN link down
2019-06-04 19:50:15 [5] System: EWAN link up 1000 mbps
2019-06-04 19:50:27 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:50:27 [3] PPP: ppp3
2019-06-04 19:50:46 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000035a4)]
2019-06-04 19:50:51 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000035a4)]
2019-06-04 19:51:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000035a4)]
2019-06-04 19:51:21 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:51:21 [3] PPP: ppp3
2019-06-04 19:51:40 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003672)]
2019-06-04 19:51:40 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x9e5c4195>]
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xf0559f69>]
2019-06-04 19:51:40 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xf0559f69>]
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2019-06-04 19:51:40 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x9e5c4195>]
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x9e5c4195>]
2019-06-04 19:51:40 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x9e5c4195]
2019-06-04 19:51:40 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="sungayepe@tpg.com.au" password=<hidden>]
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0xf0559f69]
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2019-06-04 19:51:40 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.20.167>]
2019-06-04 19:51:40 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.20.167>]
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 194.193.161.230> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 19:51:40 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 194.193.161.230> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 19:51:40 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 194.193.161.230> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 19:51:42 [5] VoIP: enable SIP stack due to intf(194.193.161.230) is up.
2019-06-04 19:51:42 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-06-04 19:51:42 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-06-04 19:51:42 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-06-04 19:51:42 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 19:51:44 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-06-04 19:51:44 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-06-04 19:51:44 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-06-04 19:57:10 [3] PPP: ppp3 Peer not responding
2019-06-04 19:57:10 [3] PPP: ppp3 LCP down
2019-06-04 19:57:10 [4] PPP: ppp3 LCP down
2019-06-04 19:57:10 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "Peer not responding"]
2019-06-04 19:57:13 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "Peer not responding"]
2019-06-04 19:57:17 [3] PPP: ppp3
2019-06-04 19:57:17 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2019-06-04 19:57:36 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003913)]
2019-06-04 19:57:41 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003913)]
2019-06-04 19:57:51 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003913)]
2019-06-04 19:58:11 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:58:11 [3] PPP: ppp3
2019-06-04 19:58:31 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000039e1)]
2019-06-04 19:58:36 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000039e1)]
2019-06-04 19:58:46 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000039e1)]
2019-06-04 19:59:06 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 19:59:06 [3] PPP: ppp3
2019-06-04 19:59:26 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003aaf)]
2019-06-04 19:59:30 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003aaf)]
2019-06-04 19:59:40 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003aaf)]
2019-06-04 20:00:01 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:00:01 [3] PPP: ppp3
2019-06-04 20:00:05 [5] System: EWAN link down
2019-06-04 20:00:15 [5] System: EWAN link up 1000 mbps
2019-06-04 20:00:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003b86)]
2019-06-04 20:00:18 [5] System: EWAN link down
2019-06-04 20:00:20 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003b86)]
2019-06-04 20:00:23 [5] System: EWAN link up 1000 mbps
2019-06-04 20:00:30 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003b86)]
2019-06-04 20:00:50 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:00:50 [3] PPP: ppp3
2019-06-04 20:01:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003c5e)]
2019-06-04 20:01:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003c5e)]
2019-06-04 20:01:24 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003c5e)]
2019-06-04 20:01:44 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:01:44 [3] PPP: ppp3
2019-06-04 20:02:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003d2c)]
2019-06-04 20:02:03 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x3c8ec9d5>]
2019-06-04 20:02:03 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xc6ae4b67>]
2019-06-04 20:02:03 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xc6ae4b67>]
2019-06-04 20:02:03 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2019-06-04 20:02:03 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x3c8ec9d5>]
2019-06-04 20:02:03 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x3c8ec9d5>]
2019-06-04 20:02:03 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x3c8ec9d5]
2019-06-04 20:02:03 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="sungayepe@tpg.com.au" password=<hidden>]
2019-06-04 20:02:03 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0xc6ae4b67]
2019-06-04 20:02:04 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2019-06-04 20:02:04 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-06-04 20:02:04 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.25.29>]
2019-06-04 20:02:04 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.25.29>]
2019-06-04 20:02:04 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 194.193.150.177> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 20:02:04 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 194.193.150.177> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 20:02:04 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 194.193.150.177> <ms-dns1 203.12.160.35> <ms-dns2 203.12.16
2019-06-04 20:02:05 [5] VoIP: enable SIP stack due to intf(194.193.150.177) is up.
2019-06-04 20:02:05 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-06-04 20:02:05 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-06-04 20:02:05 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-06-04 20:02:06 [6] VoIP: Register to server address 172.26.0.1:5060
2019-06-04 20:02:07 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-06-04 20:02:07 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-06-04 20:02:07 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-06-04 20:08:02 [6] VoIP: Register to server address 172.26.0.65:5060
2019-06-04 20:09:44 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2019-06-04 20:09:44 [3] PPP: ppp3 LCP down
2019-06-04 20:09:44 [4] PPP: ppp3 LCP down
2019-06-04 20:09:44 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2019-06-04 20:09:48 [3] PPP: ppp3
2019-06-04 20:09:48 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2019-06-04 20:10:08 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003fbf)]
2019-06-04 20:10:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003fbf)]
2019-06-04 20:10:22 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003fbf)]
2019-06-04 20:10:32 [5] DHCPD: Recv REQUEST from E4:9ASmiley Very HappyC:CA:7D:50
2019-06-04 20:10:33 [5] DHCPD: Send ACK to 192.168.1.104
2019-06-04 20:10:42 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:10:42 [3] PPP: ppp3
2019-06-04 20:11:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000408d)]
2019-06-04 20:11:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000408d)]
2019-06-04 20:11:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000408d)]
2019-06-04 20:11:36 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:11:36 [3] PPP: ppp3
2019-06-04 20:11:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000415b)]
2019-06-04 20:12:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000415b)]
2019-06-04 20:12:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000415b)]
2019-06-04 20:12:30 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:12:30 [3] PPP: ppp3
2019-06-04 20:12:49 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00004229)]
2019-06-04 20:12:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00004229)]
2019-06-04 20:13:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00004229)]
2019-06-04 20:13:24 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:13:24 [3] PPP: ppp3
2019-06-04 20:13:43 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000042f7)]
2019-06-04 20:13:48 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000042f7)]
2019-06-04 20:13:58 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000042f7)]
2019-06-04 20:14:18 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:14:18 [3] PPP: ppp3
2019-06-04 20:14:23 [5] System: EWAN link down
2019-06-04 20:14:31 [5] System: EWAN link up 1000 mbps
2019-06-04 20:14:33 [5] System: EWAN link down
2019-06-04 20:14:39 [5] System: EWAN link up 1000 mbps
2019-06-04 20:14:40 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000043d6)]
2019-06-04 20:14:45 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000043d6)]
2019-06-04 20:14:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000043d6)]
2019-06-04 20:15:15 [3] PPP: ppp3 Timeout waiting for PADO packets
2019-06-04 20:15:15 [3] PPP: ppp3
2019-06-04 20:15:21 [5] DHCPD: Recv REQUEST from 98:01:A7:B2:A0:B9
2019-06-04 20:15:21 [5] DHCPD: Send ACK to 192.168.1.100
2019-06-04 20:15:33 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000044a4)]
2019-06-04 20:15:38 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000044a4)]
2019-06-04 20:15:48 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000044a4)]

 

Thanks for looking.

Regards,

Su 

1 REPLY 1
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Moderator

Hi @sungayepe,

 

Welcome to the TPG Community!

 

My apologies that we're not able to address the issue when you called earlier today.

 

I checked your connection and from what I can tell, the NBN box itself is losing connection. This needs assistance from NBNCo. I have escalated this issue to our Engineering Team for assistance. You will be contacted via SMS or phone call for updates about this case. If you have other concerns or need clarification, let me know.

 

Regards,