NBN connection

Level 2
We have connected the NCD and the modem, waited over 15 minutes and still don’t have any connection. There are two blue lights on the NCD, and the power, 2.4g, 5g, and wan lights were on the modem. We are worried that the telephone line is not working. Is there a way of checking this?

Hi @Tobinb145,


Welcome to the community!

I was able to locate your account using your community details and seen that your NBN service installation is still in progress. Installation of NBN service can take between 2 to 30 working days depending on the demand of NBN services in your area and the availability of the nbn™ technician to perform the installation.

You can also visit www.tpg.com.au/install and enter your username to check your latest installation status.


Let me know should you require further assistance.