NBN keeps dropping out

[chariepm]

Hi Team,

Our NBN internet has been dropped out constantly over the last month.
I have checked the service status and there is no outage or maintenance in our area.
It dropouts all day and night. We have had this NBN connection for more than a year now and didn't have any issues up until the last month and now it just doesn't stop dropping out.

Can you please assist with this as I am trying to work from home.

Thanks

[Anonymous]

Hi @chariepm ,

Welcome to the community!

We're sad to know that you're having issues with the service, in the event that the affected devices are connected via Wi-FI it could be a wireless interference. 

We did an article that will help you eliminate this please see links below.

• Easy Steps to Improve Wi-Fi Connection In Your Home 
• Wireless Channel on your modem - what is it and why should I change it? 

We'd also like to see the status of the actual network please send me your account details (Username/Customer ID together with the address on file).

In case you need a reference: How do I private message (PM) in the community 

Let us know how it will go, cheers!