Hi @Jim27,
I responded to your initial post located here. I will include the modem/router replacement issue to the report from our Technical Team, send me a Private Message with your account details.
I will disable this thread to avoid redundancy and confusion.
Regards,
Hi
We had a storm a few days ago and haven't had any phone calls since. I've checked my Arris CM8200 modem and there are no lights on. I've unplugged, replugged and reset the modem but absolutely nothing works.
Could you please organise a replacement modem.
Thanks
