Hi @Samandbrian,
Welcome to TPG Community!
We have located the account using your community details. We can see that your concern has been escalated to our Engineering Team and an NBN technician has been booked to further investigate the issue.
We have sent the schedule via SMS and we have also received your confirmation regarding the technician visit.
Our Engineering Team is closely monitoring this and the case engineer will be in touch for any additional update.
Let us know should you have further queries.
