Hi @andyzhang9303,
We're able to confirm that the issue affecting the service is controlled by NBN's network this has been escalated to our Engineering Team and now coordinating with NBNCo. expect an update via SMS or phone call within the next 24-48hrs.
Should you require assistance, please let us know.
Regards,
Hi I need a technician support. My nbn modem broken down. That’s the third times happen to me. I need change a modem as soon as possible. Thanks
