Need a new modem

Highlighted
Level 1c

Hi 

I have been experiencing issues with my modem for a few months where it drops connections randomly thats both voip and internet. when someone is trying to call they get a message saying that the call cannot go through but if they call again straight away 8 out of 10 times it goes through. i think i may need a new modem as mine is over 4 years old ( Huawei HG658 ) and think that the firmware in it is outdated. who do i contact to get this resolved or who do i contact in ordering a new modem.

 

1 REPLY 1
Highlighted
Moderator

Hello vb_kid,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download