New online user

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Level 1a

I am trying to find out if there is a special modem router that needs to be purchased for someone about to go online for the first time in an NBN connected area.  Online chat disconnected me without answering the question.

2 REPLIES 2
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Moderator

Hi@KatD,

 

It depends on the NBN Service Type being delivered at the address.

 

You can search at https://www.nbnco.com.au/    (just enter your street address) to identify NB Service Type

 

 Then you can organise a modem asking for a compatible modem with the NBN service Type.

 

Regards

Bryan 

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Level 1a

Thank you so much!  Stay well.