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No DSL light or internet light for last three days

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Level 1

No DSL light on router, but connected to NBN box, and no changes to connection.  We have tried reset, turning off and on, checking connections etc

3 REPLIES 3
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Moderator

Hi @expatsue,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 1b

Having the same issue, DSL light flashes and turns off repeatedly.

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Moderator

Hi @dskkitchens,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have escalated the issue to our Engineering Team for further investigation and the case engineer will contact you within the day to discuss the progression of the case.

 

If there's a need for us to send a technician, you will be advised via SMS or phone call.