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No Internet and phone ticket 8513627 still no responce from team ,any updates please...............

Level 1c
 
5 REPLIES
Moderator

Hi @pangreek,

 

Welcome to TPG Community!

 

I was able to find your account using the details you've provided.

 

I can see that this case is currently being handled by our Engineering team.

 

I've chased this now and has raised this as a matter of priority.

 

Our Engineering team will be providing you updates as soon as possible via SMS or phone call.

 

Regards,

Level 1c

No calls during the weekend, i think i need a new modem ,lets see how it pens out.

we need our internet running asap for school and uni work .

 

 

Moderator

Hi @pangreek

 

Apologies for the trouble.

 

I've chased this now with our Engineering team and has requested for an urgent call to provide you further update. 

 

They'll be contacting you on the number that we have on file. 

 

Cheers, 

Moderator

Hi @pangreek

 

I've checked your line and can now see a stable connection. 

 

Can you please retest and let us know should you need further assistance? 

 

Cheers!

Moderator

Hi @pangreek

 

I can see that you've spoke with one of our Engineers and has confirmed with you that the services are now working. 

 

Please let us know should you need further assistance. 

 

Cheers,