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No NBN Internet Connection

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Level 1c
Hi there! I have no internet for the past three days. How can this be resolved? Tried restarting the modem a couple of times but no luck.
4 REPLIES 4
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Level 1c
This issue is in Hornsby Heights, NSW.
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Moderator

Hi @Close,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage affecting the network.

 

Check our Service Status at http://www.tpg.com.au/servicestatus for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc

 

In your case, there's no outage affecting the service and we will need to investigate further what is causing the issue.

 

We will contact you via SMS or phone call for further updates.

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Level 1c
Thanks. We are without internet for a week now.
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Moderator

Hi @Close, we have identified an issue with one of the NBN network equipment, thus an NBN technician went out to replace it and the issue has been fixed.