Get online support
Hi @Shiju
Welcome to the Community!
We tried to pull up your TPG account using your community details, but we can't get an exact match.
If you're still having trouble with your internet service, kindly send me a PM providing your TPG username or customer ID (you can also provide the mobile number associated with your account) so I can check what's going on? You may visit this link for reference: How do I private message (PM) in the community.
Regards,