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I'd love to help fix the issue affecting the service. To better understand the situation of the escalated fault, send me a Private Message with your account details (Username/Customer ID together with the address on file).
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Hi, my internet is not working. I’ve tried resetting the modem several times over the past 24hrs with no success. When I test the connection, it says there is no modem detected and no data. I need the internet for work. I lodged a fault last night, but haven’t heard anything.