No internet

Level 1
No internet connection. The modem shows no internet no dsl. We are with NBN service we live in doncaster east. Pls help check thanks.

Hi @Aikjeung,


Welcome to TPG Community!


We'd like to identify what is causing the issue and help with the resolution. We have located an account using your community details, but we'd like to make sure that we got the right one.


Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community