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No nbn internet after a power failure

shibainu10
Level 2
Still waiting in an update as to when my nbn internet will be reconnected after a power failure.
1 REPLY 1
Riezl
Moderator

Hi @shibainu10 , we had a look at your account and we have seen that your concern has been escalated to our Engineering Team and an NBN technician has been booked for Monday, 19 July 2021, 8:00 AM - 12:00 PM to fix the issue.

 

The team is closely monitoring this and the case engineer will be in touch through SMS or phone call for any additional updates.