Hi @jarvelafamily,
Welcome to TPG Community!
I've searched for your account using your Community details and was able to find a match.
I can see no issues with the physical line outside. You may check this link to give you some steps in resolving this wifi issue.
Nonetheless, I can also arrange a call from one of our Technical Specialists. Please PM us your best contact time and number and we'll have this arranged for you.
Cheers,
