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I had to reboot the router and re set up ethernet connections. these worked but I can't get the wifi devices to connect.
Hi @jarvelafamily,
Welcome to TPG Community!
I've searched for your account using your Community details and was able to find a match.
I can see no issues with the physical line outside. You may check this link to give you some steps in resolving this wifi issue.
Nonetheless, I can also arrange a call from one of our Technical Specialists. Please PM us your best contact time and number and we'll have this arranged for you.
Cheers,