Not access internet

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Level 1
My home's internet is not working.
I already power off all of devices.
Please help me.
Please check the attach photo.
1 REPLY 1
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Moderator

Hi @taken0428,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/nbn/problems_connect_internet_nbn

 

In your case, the service was affected by an unplanned NBN network outage. This has been resolved and your connection should be working now.