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Orange Light UNI-D1 and blinking green light optical

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Level 1b
It was working all well and suddenly we can’t connect to the internet at all. So we went to check our router and it seems like the grey box has a blinking optical in green light and uni-d-1 is in orange light. We’ve been resetting it for couple of times. What can I do?
1 REPLY 1
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Moderator

Hi@Jaclyn ,

 

Could you please send me a PM (private message) with your CID (customer identication number) or UN (Username) or your mobile phone number.

 

So we can look at this service for you.

 

To learn how to send a private message, click here.  

 

Regards

 

Bryan