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Parental control on my NBN connection

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Level 1a

HI I have tried time blocking individual devices (via MAC addresses) using parental controls feature but doesnt seem to work for some reason. modem is VR1600v. Have set correct time.

any ideas ?

Thanks

4 REPLIES 4
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Moderator

Hi @pixiboo, this thread may help you with this query:

 

https://community.tpg.com.au/t5/Broadband-Internet/parental-controls/m-p/22804#M9280

 

Let us know if we can be of any assistance. Cheers!

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Level 1a

Thanks, I set it up correctly but blocking by individual MAC address during certain times doesnt work.

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Moderator

Hi @pixiboo, we are coordinating this matter with our Engineering Team and we will be in touch as soon as feedback is received.

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Moderator

Hi @pixiboo, we'd like to check if the devices which don't work are Wi-Fi or Wired connected.

 

If they are Wi-Fi devices, the devices may be using 'MAC address randomization'. This is a security feature in iOS , Android and Windows 10 devices that randomly changes the MAC address of WiFi clients to stop tracking.

 

Unfortunately, this feature also nullifies a MAC based ACL like the parental control function on the VR1600v.