Hi @stpaulchester,
Welcome to the community!
I am sad to learn that you're having issues with the activation of the service, I noticed that you have been in touched with our Social Media Page and also been contacted by one of our Account Specialists and provided an details of the progress, expect them contact you via SMS or Phone call when update becomes available.
We suggest to make sure that the modem/router is properly configured, you may check this link and select the your modem/router: https://www.tpg.com.au/support/modemsetting_fttb
We apologise for any inconvenience.
Regards,
I’m really disappointed with TPN team both technical support and customer service. I’m a new customer and really disappointed. Normally I’m not the one who’d like to complain any who works as I understand and emphasize workers but this issue really unacceptable.
-3rd January The technician came to installed and he told me just wait for 30 mins but nothing happened and I called to TPG and they ask me to wait and will call me back but nothing happened
-4th January call again alway transfer me to many line but my problem didn’t solve and will call me back (no calling back)
-5th January same just ask me for the line for long time and the problem no solve
-6th or 7 everything the same and now the time that I typing my phone still wait in the line for almost 1 hour
What you guys think. Should I happy with this service???
