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Received a new modem but internet not working

Jayaravapalli
Level 2
Hi I received a modem as my modem is faulty we connected from morning nothing connecting
1 REPLY 1
Shane
Moderator

Hey, Jayaravapalli

Is the modem still unable to establish a connection? If so please send us a Private Message with your account details (Username/Customer ID together with the address on file) so we can proceed with initial investigation.

 

How do I private message (PM) in the community

 

Regards

 

 

Hi I received a modem as my modem is faulty we connected from morning nothing connecting