Welcome to the community!
I'd love to help arrange our Account Specialists Team to contact you to provide details on how to get a Brand New modem/router. Please send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
Hi, I have an old Huawei modem that's starting to play up and I want to upgrade it to your current modem offered on your website, can you please let me know how I go about this? Thanks