Welcome to the community, Bran1Dav !
We'd love to help check the status of the connection and the modem/router, please send me a Private Message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
My TP-Link modem provided by TPG has stopped working. Not powering up at all (no LED's light up). I've tested the power pack supply with a multimeter & it's not the issue, the modem seems to have died. I've tried calling TPG to discuss options only to receive a recorded message advising a 60 minute wait time! The nature of my work does't allow me to be on hold for an hour. I need a new modem ASAP. Can TPG please send me one? If they can't/won't what kind should I buy (I've read many posts from customers trying to get after-market modems to work, I don't want to go down that track if possible)? This is affecting my business so I need a prompt solution please.
