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Router not working after power outage

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Level 1b
I had a power outage last night and the router stopped working.
I’ve tried turned it off for 30 mins and turned back on also tried to reset the modem, unfortunately neither of them solved the problem.
When I got my power back, I can still get internet connect via the cable to modem directly but no WiFi can be found, couple mins later, all internet connection went down.
Now all the router lights are on but I don’t get any internet, I can find my WiFi but I couldn’t get connected with it ( I can’t connect the WiFi)
1 REPLY 1
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Moderator

Hi @Jeff1234567890,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

In your case, we have tried to manually configure the router settings and it appears that this resolved the issue.