TP Archer vr1600

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Level 1a
Hi,
I have issues with the tpg modem, its been almost a month. Got the phone1 light on on my modem though no phone is connected. Sinve then got some issue with my mobile while connected on wifi, sometimes unable to open youtube, download from google play, download whatsapp and manage google account. The only things work only google search. I have reset my mobile and modem lots of time but the funny thing sometimes it works.
2 REPLIES 2
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Moderator

Hi @Lilyanad 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @Lilyanad 

 

Can you confirm your service is working again now? Does your modem have solid WAN and INTERNET light on now?

 

Thanks,