31 Oct 2019
I joined TPG's NBN service and issued a free TP-Link Archer VR1600v modem router.
I read the user manual for this modem on the TP-Link website:
I am interested in the following features however the issued modem does not have these features available.
I called TPG to discuss. The phone support person said "TPG supply the modem free and it is for the customer to keep and maintain. The said features are advanced features beyond TPG's support". He proceeded to say that given that the modem is mine, I need to contact TP-Link directly for support of these advanced features.
I asked if the missing features was due to a Firmware issue. The phone support said it could be but TPG technician are responsible for pushing out the firmware upgrades and he doesn't know when the timeline would be.
Let me understand this ... the modem is mine to keep and maintain yet the modem features are not supported by TPG and yet TPG technicians control the firmware upgrades? Hmmm ... sounds like the support person I spoke to was making up answers.
Anyway .... I just want these modem features.
01 Nov 2019
I emailed TP-Link. Their response:
Thank you very much for requesting information about our product.
Since it's a customized model for TPG, we are not familiar with it. It's suggested to contact TPG again for help. You may just ask for manager for help with this problem.
08 Nov 2019
So I am reaching out today to get some real answers.
How can I access these modem router features?
The VOIP Telephone book will allow me to update phone numbers so when the calls are received, it will show the person calling and not just their phone/mobile numbers.
Back up feature is to save all the VOIP phone number I input into the VOIP Telephone book and any other modem settings that are configured by me to work within my home network.
Your assistance is appreciated.
Welcome to the community!
TPG customised the firmware of the supplied TP-Link Archer VR1600v modem/router for security purposes this caused the modem's back up configuration and some of it's feature is no longer available.
You may visit this thread for additional reference: How to back up settings in the Archer VR1600v
Let us know should you require further assistance.