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TPG Modem not connected to Internet

Level 2

The NBN appears to be operating but the Internet light on the TPG modem is not lit


Hi @wjohnmeyer


For your issue we would recommend that you check if there is an outage affecting the NBN service in your area. You may refer to this article which will guide you in checking for NBN outage: How to Check for NBN Network Outage


If there is no outage in your area, you may need to perform some troubleshooting steps to identify and fix your issue: 

Troubleshooting Your Internet Connection


Feel free to search TPG Community for help with your issue, or contact us and we'd gladly to assist you.