TPG Modem not connected to Internet

[wjohnmeyer]

The NBN appears to be operating but the Internet light on the TPG modem is not lit

[Mel_G]

Hi @wjohnmeyer

For your issue we would recommend that you check if there is an outage affecting the NBN service in your area. You may refer to this article which will guide you in checking for NBN outage: How to Check for NBN Network Outage

If there is no outage in your area, you may need to perform some troubleshooting steps to identify and fix your issue: 

Troubleshooting Your Internet Connection

Feel free to search TPG Community for help with your issue, or contact us and we'd gladly to assist you.