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TPG Router Wifi disappears regularly - router fault?

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Level 1b

I have the 659 Huawei router which I have had for some years now. At least once and sometimes several times a day (random times), my Wifi networks (both 2.4Ghz and 5Ghz) disappear and wont come back until I reboot the router. All devices get disconnected from the internet and this is getting really, really annoying. Everything has been fine until now.

 

Note my NBN modem reports all links as fine so it seems to be a router issue. Is there something I can do about this router as I am wondering if it might be failing. I assume this model is old now?

 

Any help is appreciated. I can't continue like this.

1 REPLY 1
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

Kind regards