Terrible first connection Help please

[Jpespinola]

I got the Sagemcom fast modem and I already installed it to confirm the instructions but my connection doesn't last 5 minutes, what could I do to fix this?

[Shane]

Hey, @Jpespinola

Let us check the status of the connection and see what causing dropouts to the service. Could you send us a PM with your details (Username/Customer ID) together with the address on file.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

Regards,

I got the Sagemcom fast modem and I already installed it to confirm the instructions but my connection doesn't last 5 minutes, what could I do to fix this?