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Tpg modem fried in electrical storm

Katentoby
Level 2

Our nbn ntd box and modem were fried in a recent electrical storm.

 

We logged a report with tpg.  The nbn technician came to our property today and installed a new nbn ntd box, however the told us our modem was also fried.

 

They have advised we contact tpg to organise a replacement modem.

 

Is this possible?