TPG Community

Get online support

Tpg modem fried in electrical storm

Level 2

Our nbn ntd box and modem were fried in a recent electrical storm.


We logged a report with tpg.  The nbn technician came to our property today and installed a new nbn ntd box, however the told us our modem was also fried.


They have advised we contact tpg to organise a replacement modem.


Is this possible?