Hi @stephcharleson,
Welcome to TPG Community! We are sorry to know that you are having issues with the service and we'd like to help get to the bottom of this.
NBN50 plan has a typical evening speed of 44.5Mbps download and ideal for :
- 3-6 devices
- Email social media and web browsing
- Standard Definition (SD) streaming
- High Definition (HD streaming
- UHD/4K streaming
If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles:
Wi-Fi troubleshooting steps - No Internet/Connection
https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...
Easy Steps to Improve Wi-Fi Connection In Your Home
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...
Wireless Channel on your modem - what is it and why should I change it?
https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...
How to test your wireless connection using a Speedtest App
https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...
If the issue persists, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.
