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Unable to load anything due to slow downloads

Level 2
Hi for the last week we have not been able to use our nbn wifi at all on or off peak. It will not reload on mobile devices and will not allow Netflix or any internet requiring apps to load through the smart tv. We are on the nbn50 plan so expect more from it. 🤷🏻‍♀️ Any tips or help would be great!

Hi @stephcharleson,


Welcome to TPG Community! We are sorry to know that you are having issues with the service and we'd like to help get to the bottom of this.


NBN50 plan has a typical evening speed of 44.5Mbps download and ideal for :

  • 3-6 devices
  • Email social media and web browsing
  • Standard Definition (SD) streaming
  • High Definition (HD streaming
  • UHD/4K streaming

If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles:


Wi-Fi troubleshooting steps - No Internet/Connection

Easy Steps to Improve Wi-Fi Connection In Your Home


Wireless Channel on your modem - what is it and why should I change it?

How to test your wireless connection using a Speedtest App

If the issue persists, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.